Type of Support |
Description |
Contact Person |
Installation |
Experienced sites are encouraged to install their own software updates. However, Healthy Families America will provide installation support, via web conference, as needed to all sites. |
Rob Reid |
Bug Reports |
Support Contact at each site reports bugs directly to Healthy Families America. |
Rob Reid |
PIMS Usage
(phone & email) |
Support Contact at each site answers questions at their site, but may contact Healthy Families America when necessary. |
Eileen Saks |
Documentation |
Healthy Families America regularly updates technical documentation on this website. |
|
Training Events |
Healthy Families America coordinates startup and additional trainings on a fee-for service basis. |
Rob Reid |
Webinars |
Healthy Families America schedules free webinars based on topics of interest identified by sites. |
Rob Reid |
PIMS Announcements
(surveys, updates) |
Healthy Families America makes announcements directly to sites. |
Rob Reid |
Custom Data Analysis and Reporting |
Healthy Families America coordinates custom reporting on a fee for-service basis. Some sites (such as sites in Virginia) may have local support for developing supplemental data tracking and reporting. |
Rob Reid |